Refund policy

We stand behind every product we make.

If you're not satisfied with your order, contact us within [14 / 30] days of delivery.

We'll work with you to make it right—whether that's a replacement, a store credit,

or a refund. We're a family business. We want you to come back.

 

We do not accept returns on products.

For unopened products: full refund or exchange within 30 days.

Email hello@shopformed.com with your order number for any issues.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Our products are personal care goods and we do not accept returns.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopformed.com.